Yes, Clepher supports automation for reels and posts on Facebook and Instagram through the Post Engagement feature. This allows you to set up auto-private replies, define keyword triggers for comments, and automate replies to comments.
Go to Capture.
Navigate to Post Engagement.
Select the reel or post where you want to apply automation.
Under the Settings tab:
Add keyword triggers for comments.
Exclude specific keywords if needed.
Adjust settings according to your needs.
Select the flow you want to trigger as a private reply for users who comment on the reel/post. (Note: For Instagram, you can only select a single message and which card to trigger.)
Select how long you want the private reply to be triggered.
Instagram: Set the delay time for the private reply.
Facebook: Replies can only be triggered immediately.
For more details about Post Engagement, check these resources:
https://clepher.atlassian.net/servicedesk/customer/portal/1/article/108068876
https://clepher.atlassian.net/servicedesk/customer/portal/1/article/2297626645