Why are earlier conversations on Messenger not showing up?

If you’ve been having conversations with people from Messenger on Facebook for a while, you may sign up for Clepher hoping you can pick up the conversation where you left off and immediately have all previous conversations loaded into Clepher automatically. Unfortunately, that’s not how it works.

Clepher work closely with Facebook’s Terms of Service, and one of the stipulations is that you can only message New Subscribers through Clepher (e.g. people who start conversations with your page AFTER you install Clepher).

That being said, if you are clever, you can find ways to encourage people to re-open old conversations with you. Sometimes it’s as simple as going back into the Facebook page manager, and using the chat to follow up manually on a conversation. Once they reply, they become a subscriber.

Another common misconception

People who “Like” (or follow) your page do not automatically become your Messenger subscribers. This is a common misconception. People need to give (explicit) consent in order for them to receive your messages, and a “Like” on your page does not fit that criterion. Moreover, if Facebook were to allow this, it would turn into a spam-fest really quick, so we should be glad this isn’t the case!

To learn more about Entry Points, and how to generate subscribers, please see our documentation on Capture.