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Getting Started

Getting Started

About Clepher

  1. Features Overview

  2. Clepher Glossary

  3. What is Clepher Agency?

Account Management

  1. Find your login details

  2. Login to your account

  3. Account-level

  4. Create bot

  5. Create bot (Instagram)

  6. Forgot your password

  7. How to access/edit your profile?

  8. How to delete a chatbot or page?

  9. How can I get a copy of my receipt?

  10. What’s inside a subscriber's profile?

  11. How to customize your page’s @username?



Clepher Chatbot Guidelines

  1. What is a flow and how does it work?

  2. Flow Composer cards

  3. Flow Composer

  4. How to drag and link flow cards?

  5. Templates

Video Tutorials

Flow Management

  1. How to set up input cards in your flow?

  2. How to set up a WhatsApp card?

  3. How to set up a Webhook card? (Advanced Users)

Tools Navigation and Features

  1. Audience and Live Chat feature walkthrough

  2. How to access a subscriber's profile?

  3. How to set up the "Notify via Messenger" action in your flow?

  4. How to use the JSON Code Generator?

  5. How to set up Clepher Snippets on a Webhook card?

  6. Clepher API

Template Guide

  1. How to use the premium template "Verify if Member of Group"?

  2. Premium template - "Choose your Gift" flow setup



Frequently Asked Questions

  1. What is a flow and how does it work?

  2. What's the difference between a regular and Pro edition account?

  3. How to transfer ManyChat subscribers to Clepher?

  4. What are the primary requirements to run Clepher?

  5. Why am I getting “This feature has been disabled” message?

  6. How to customize your page’s @username?

  7. What to do when Clepher gets interrupted?

  8. Why are earlier conversations on messenger not showing up?

  9. I'm banned and my Clepher isn't working!

  10. What level of access do I need on a page to "Create Bot" inside my CM dashboard?

  11. What are the differences among Tag, Custom Field, and Global Field?

  12. Why do I have “Undefined Users”?

  13. What’s inside a subscriber's profile?

  14. Audience Page

  15. Why is the "Live Chat" chat box grayed out or seem blocked?

  16. Setting Clepher as your primary chatbot app

  17. What is the "Speech Bubble" in the Live Chat box for?

  18. What are the supported input options by Clepher?

  19. Why does my FB page show a question mark in the photo instead of a page avatar?

  20. How to install a chatbot on my website?

  21. What are message tags for?

  22. Can we upload a YouTube video into a flow card?

  23. Is there a quick tour available in Clepher?

  24. How to set up a chatbot keyword?

  25. My Flow was not saved, work in progress lost.

  26. What is setting the first card for?

  27. Why did my chatbot suddenly stop working?

  28. Why does the form field in the Twilio Card have no value?

  29. Why is the Dropbox link not working on the image and carousel cards?

  30. Is there a way to chat with a subscriber instantly inside Clepher?

  31. Why are earlier conversations on Messenger not showing up?

  32. Why are there more people in my Audience than there are in Live Chat?

  33. How to get started with Clepher?

  34. How to add my other FB pages that are not visible on the list?

  35. How to set up the first message users will get?

  36. How to pause the messages inside the bot automatically?

  37. How does the "Human Agent" message tag work?

  38. What is the OTN for and how to set it up?

  39. How to connect the cards? I am having a hard time connecting them.

  40. How to pause the chatbot responses?

  41. What happens when my subscribers send me a custom message?

  42. How can I personalize the bot response for unsubscribing?

  43. Is there a way for me to automatically trigger a flow, so a customer can interact with my bot?

  44. Why doesn't the "Get Started" button appear in Messenger?

  45. Should the widget be embedded on my website or Facebook page?

  46. Can you import ManyChat flows into Clepher?

  47. How to add a personalized image with my name on it?

  48. How do I unsubscribe from my chatbot?

  49. Is there a way to reach out to subscribers beyond the 24-hour rule?

  50. Is there a way to get notified when someone demands live chat or human support?

  51. Can I use different Facebook accounts in Clepher?



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