Features Overview

Audience

The Audience gives an overview of all your current subscribers with details such as profile picture, first name, and last name, date added, last active, paused replies, unsubscribes, and full user profiles, including – but not limited to – tags, custom fields, and entry points. You can also edit subscriber(s) using the bulk action, or choose to edit an individual subscriber.  

This article includes Audience Overview, Audience Page and Segmentation. 

Segmentation

Segmentation is where you create segments of your audience. These segments can be used throughout the entire app (where applicable) like flows and broadcasting. Segments are parts of your audience that meet your desired criteria. This segmentation feature allows you to hone in and fine-tune your message in such a way that makes it more relevant to your Audience. 

Live Chat

You can use this feature to send messages to the subscribers individually and view the chat history with the users (including automated messages, broadcasts, and instant replies). You can also Add Tag(s) to individual subscribers, pause automated replies, send pre-made messages, and more. 

This article includes Live Chat Overview and Live Chat. 

Capture 

This tab includes multiple ways for people to become a subscriber to your bot. To help drive this initial engagement, we offer a ton of entry points for people to find and engage with your chatbot in Messenger, Facebook, the web, and even the real world. Do note that the Facebook Messenger Platform will allow your chatbot to send messages to a person only if they start the conversation first. 

This article includes Capture Overview, Send to Messenger Button, Checkbox Plugin Overview, Customer Chat, Messenger Code, Post Engagement, Post Engagement (Instagram), M.me Link Library, and JSON Code Generator. 

Send to Messenger Button

The Send To Messenger Button is an entry point for people to your chatbot. Clicking on the Send To Messenger button allows them to subscribe to your bot. You embed these buttons and/or use them with Clepher’s overlays. 

Checkbox Plugin

The Checkbox Plugin is an entry point for people to your chatbot. You can append this checkbox to any button on your page(s), e.g. subscribe and/or checkout buttons. Once a person ticks the checkbox – and the button is clicked – it allows them to subscribe to your bot.  

Customer Chat

Customer Chat is an entry point for people to your chatbot. Interacting with Customer Chat allows them to get in touch with you, and they automatically subscribe to your bot. In this article, you discover what’s possible with Customer Chat.

Post Engagement

Post Engagement is an entry point for people to your chatbot. Once set up, you can have your chatbot privately reply to any person commenting on your Facebook fan page post. It’s a great way to follow up with your most engaged fans as well as to generate more Messenger subscribers. 

M.me Link Library

M.me Links are an entry point for people to your chatbot. Clicking on the M.me Link allows them to subscribe to your chatbot. Each message you create has its own M.me Link. Learn more about how it works here.

JSON Code Generator

The JSON Code Generator allows you to string messages together. The output will give you a string of JSON code. This JSON code can be used with your Facebook and Messenger Ads. These Ads are an entry point for people to your chatbot. And the JSON Code Generator assists in setting up these messages. 

Broadcast 

The Broadcast feature is one of the best marketing tools to share your content with every user right in their Messenger Inbox. It allows you to Engage your subscribers and reveal their needs and interests. This feature gives you a chance to start a dialogue with your subscribers instantly! You can send Normal Broadcasts, Promotional Broadcasts, and Follow-Up Broadcasts. Facebook appreciates it if you stay within its policies. 

Automation

This tab includes the Flow Composer page where you create your bot or flows.

This article includes Automation Overview, Flows, Flow Composer Cards, AI Triggers, Main Menu, Custom Fields, Global Fields, Tags, Recurring Notifications, Integrations and Personas.

Flow Composer

This is the part where you see the 20 cards you can drag and drop to build out the flow of your chatbot. It simultaneously functions as both a general overview and a building platform. It also contains the Zoom-in and Zoom-out buttons allowing you to zoom out when things get too crowded or zoom in when you need to take a closer look. 

This article includes Flow Composer - Card Connector, Flow Composer - Card Specifics, Flow Composer - Buttons, Flows Manager, Flow Composer - Triggers, Click-to-Messenger Ads, and Air Variables. 

Configure

The Configure tab takes you directly to the part where you can configure your Chatbot. 

This article includes Configure Page, Team Roles, Custom Roles,

Engage 

The Engage tab (or Broadcast tab) holds your broadcast capabilities. This is the feature you use to engage with your subscribers!...

This article includes Engage Overview, Broadcast Page, Sending a New Broadcast, Requesting Subscription Messaging Approval and 24-Hour Messaging Window Explained. 

Flow Composer & Cards

The Flow Composer Cards are the main elements to build your chatbot. The Flow Composer consists of 20 cards and is divided into 4 parts; Message type cards, Button cards, Ask for cards, and Action cards.

This article includes Text Card, Image Card, Audio Card, Video Card, File Card, Carousel Card, OTN Request Card, List Card, Visit URL Card, Call Phone Card, Share Card, WhatsApp Card, Email Address Card, Phone Number Card, Location Card, Multiple Choice Card, Other Information Card, Go-to-Flow Card, Perform Action Card, Webhook Card, Random Path Card, A/B Split Card, Condition Card and Random Path Card.

Templates

Templates are one of the great features of Clepher. The Templates are the most robust templating system for messenger Chatbots. 

This article includes Templates Overview, Marketplace, Installed Templates and Share as Template.

Configure

The Configure tab takes you directly to the part where you can configure your Chatbot. Configure is where you set up your Greeting Text, Welcome Message, and next to other settings, it’s also where you whitelist your website domains and Refresh Page Permissions.

This article includes Configure Overview, Configure Page (Instagram), API Key, Greeting Text, Welcome Message, Default Reply, Default Reply (Instagram), Ice Breakers (Instagram), Refresh Page Permission, Story Mentions (Instagram), Timezone Settings, Integration Settings, Domain Whitelisting and Pause Replies

Integrations

Third-party tools Clepher currently integrates with natively.

This article includes Integration Overview, Integrating ActiveCampaign, Integrating Amazon (Coming Soon), Integrating AutoPilotHQ, Integrating Aweber, Integrating BigMarker, Integrating Blastable, Integrating BriteVerify, Integrating CampaignMonitor, Integrating ConstantContact, Integrating Contact Reach, Integrating ConvertKit, Integrating Debounce, Integrating Demio, Integrating Drip, Integrating Drop Cowboy, Integrating Instant Ecom Store (Coming Soon), Integrating ElasticEmail, Integrating EmailListVerify, Integrating EverWebinar, Integrating GetResponse, Integrating GoHighLevel, Integrating GoogleSheets, Integrating GoToWebinar, Integrating HubSpot, Integrating iContact, Integrating Instagram, Integrating Kartra, Integrating Klaviyo, Integrating LiveWebinar, Integrating MadMimi, Integrating MailChimp, Integrating Mailerlite, Integrating Mailgun, Integrating MailingBoss, Integrating MailVio, Integrating MailWizz, Integrating Market Hero, Integrating MeetVio, Integrating Moosend, Integrating Numverify, Integrating Ontraport, Integrating Plivo, Integrating Sendlane, Integrating SendGrid, Integrating Sendiio, Integrating Sendy, Integrating Shopify (Coming Soon), Integrating Smart Mailer, Integrating SMTP, Integrating Twilio, Integrating Vonage, Integrating WebinarJam, Integrating WebinarJeo, Integrating WebinarKit, Integrating UpViral, Integrating Verifone, Integrating Wowing, Integrating Youzign, Integrating Zapier, and Integrating Zoom.