What’s inside a subscriber's profile?

Inside the Subscriber's Profile - on both Audience and Live Chat - you see subscriber data, like:

• Profile Picture

• First & Last Name

• PSID

• Gender

• Language

• Last Active

• Status

• Automated Replies Button

• Current Tags

  •  Add Tags

• Current Custom Fields

  • Add Custom fields

• Entry Point

  • Direct Message

  • Send to Messenger

  • Customer Chat

  • Checkbox Plugin

  • Post Engagement

  • M.me Link

  • Instagram 

Note: Instagram subscribers' profile picture shows an Instagram icon as a distinction. 

Here's how it looks on Audience: 

Open

Here's how it looks on Live Chat: 

Open

There are 3 actions you can do inside a Subscriber Profile:

You can Pause Automated Replies

• Simply click the green button or the time above the button in order to pause automated replies.

  • The green button turns red, indicating the subscriber is not receiving automated replies.

  • Clicking on +30 mins will increase the time that automated replies are paused for a subscriber by 30 minutes each time it is clicked.

  • Clicking on the infinity symbol will pause automated replies for a subscriber until the red button is clicked.

  • Simply click the red button to re-activate them.

• As long as the Subscriber is Paused he/she will not receive any automated replies

You can add a Tag manually

• Simply add a Tag to the field and click “Save”.

• You can use tags in other areas of Clepher too

You can add a Custom Field manually

• Select the Custom Field you want to add

• Specify the variable in the field and click “Save”.

• In order to “Create Custom Fields” navigate to Automation > Custom Fields.

Related Article:

How to access a subscriber's profile?