Post Engagement (Instagram)

Post Engagement is an entry point for people to your chatbot. Once set up, you can get your chatbot to privately reply to any person commenting on your Instagram post. It’s a great way to follow up with your most engaged fans and followers as well to generate more subscribers. Private Replies allows you to reply to comments made on Instagram posts with a single message on Instagram. When using this feature, the user will get a message with a reference link to the comment that is getting the reply. Automatic Private replies are allowed within 7 days of the creation date of the comment. 

Here's a short video on how to set up Post Engagement for Instagram:

We hope the video sheds some light on the Post Engagement for the Instagram feature. If that went a bit too fast for your taste, please read the rest of the article.

Post Engagement (Instagram) Features

With the Post Engagement for Instagram feature, you can acquire Instagram subscribers from your Instagram posts. It enables you to capture new subscribers based on your desired set of requirements you set up, send them a message once they commented, and directly send a Flow once people become a subscriber.

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Post Engagement (Instagram) Overview

All your Post Engagement records are stored in the table at Capture > Post Engagement. The table will be empty if it’s your first time setting up Post Engagement for Instagram. In this section of the article, you find what you can expect on the Post Engagement Library page. Respectively, Name, Actions, Drop-down, Search, Pagination, Bulk Actions, and more. Both Messenger and Instagram Post Engagement are shown in the same table.

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1. Name

• This is the name you give to your Post Engagement. It’s recommended to use a Name that helps you to find your Post Engagement back easily.

2. Total/Engaged Unique

• This shows the total amount vs. engaged unique impressions.

3. Acquired Subscribers

• This shows the total amount of acquired subscribers.

4. Conversion Rate

• This shows the Conversion Rate

5. Actions

• These are the actions you can perform on an individual Post Engagement, currently: Edit, Rename and Delete.

6. Drop-Down menu

• You can change the number of records you want to appear per page by clicking the drop-down in the right-upper corner. You can choose to show either 10, 25, 50, or 100 records per page.

7. Search

• In the right-upper corner, you can also use the search field. Search terms are applied to all data in the table.

8. Next/Previous Page

• In the bottom right corner, you can view the next page or previous page by clicking “next” or “previous”. This allows you to navigate through all your records.

How to perform Bulk Actions?

You can perform Bulk Actions by clicking the checkboxes – of the records you want to perform Bulk Actions on – in the first column. From there you perform Bulk Actions like “Delete”, by clicking the Bulk Actions button in the right-upper corner

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Create New Post Engagement

Creating a new Post Engagement is easy:

• Simply click on “Create New”.

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• You’ll be asked to give your new Post Engagement a name

• If you have Instagram connected to Clepher you can choose a platform, from the dropdown, choose Instagram.

• Click “Confirm”.

• After clicking “Confirm” you’ll be redirected to the Post Engagement builder.

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Setting Up Your Post Engagement(s) for Instagram

In this section, you discover what you can do with the Post Engagement for Instagram Feature

Settings

In this section, you’ll discover more about the Settings section. It's slightly different when compared to Post Engagement for Facebook. This is due to the current Instagram API limitations.

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Exclude comments with these keyword(s)

• When you provide keyword(s), any user who comments on your Instagram post including these keywords will not receive a Private Reply.

Only trigger for comments with these keyword(s)

• When you provide keyword(s), any user who comments on your Instagram post only receives a Private Reply if their comment(s) match the keyword(s) you’ve specified.

You can now use OpenAI's Virtual Assistant which enhances your social media engagement by automating comment replies on Instagram Comments, and Instagram Reels.

Here’s What You're Now Able To do:

• Automated Comment Replies: The Virtual Assistant can automatically reply to comments on Instagram, ensuring prompt and intelligent responses to your audience. All based on the training data you’ve given your Virtual Assistant over at OpenAI.

• Integration with Facebook and Instagram: Seamlessly integrates with your Instagram accounts, providing a unified experience across platforms.

• Customization and Control: Tailor the Virtual Assistant’s responses with customizable scripts and commands to align with your brand’s voice and messaging.

• Multiple OpenAI Integrations: You can add as many Virtual Assistants as you can handle. Great when working with clients, absolutely amazing if you want a different Virtual Assistant for each post.

• Document-Based Customization: Use our provided template to customize your Virtual Assistant’s knowledge base, ensuring responses are relevant to your business.

• Advanced AI Responses: 100% control over which models you’d like to use; choose your model at OpenAI.

• Seamless Integration with Clepher: Incorporate the Virtual Assistant with the Clepher platform for enhanced chatbot experiences.

Here's how easy it is to get going:

1. Integrate your OpenAI account with Clepher

2. Navigate to the Post Engagement feature

3. Then, under "Auto Response", select the integration

4. Finally, pick your Virtual Assistant.

Submitted

In this section, you’ll discover more about the Submitted section.

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Send Private Reply Right After

• Specify the delay after which users will receive the text message you’ve specified under “Private reply after post engagement”.

Private Reply After Post Engagement

• The selected Flow/Message will be sent to users who posted a comment, or a reply to a comment, on your Instagram Posts.

• Click on “Open Preview” to preview the message the subscriber receives.

Selecting your Instagram Post

Applying all the settings you’ve specified to an Instagram post or Instagram posts is easy!

• You simply click on the posts you would like to apply your desired settings to.

• Once clicked, the Instagram post gets highlighted with a Green Border which indicates this post is now selected.
  
  

  • You can select multiple Instagram posts. Meaning any settings you specify can be applied to more posts than just one. However, a post can only be used once in setup. So any post you select will disappear in a new Post Engagement setup making sure things don’t conflict.

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Selecting All Instagram Posts

You can also choose to apply the settings you specify to All Posts (this cover past and future post) 

• You simply click on Catch All Posts to apply your desired settings to All Past and Future Posts.

• Once clicked, Catch All Posts gets highlighted with a Green Border which indicates this post is now selected.

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Enabling your Post Engagement for Instagram

To make your Post Engagement live, make sure you enable it.

• To enable, make sure the toggle in the right upper corner is blue and switched to the right.

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Saving your Post Engagement for Instagram

• Once satisfied with your setup, click “Save” in order to save your Post Engagement.

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