Post Engagement (Facebook)

Here's a short video on how Post Engagement works:

We hope the video sheds some light on the Post Engagement feature. If that went a bit too fast for your taste, please see the rest of the article about the Post Engagement Page.

Post Engagement Features

With the Post Engagement feature, you can acquire Messenger subscribers from your Facebook fan page posts. It enables you to capture new subscribers based on your desired set of requirements you set up, send them a message once they comment, and directly send a Flow once people become a subscriber.

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Auto-like and Auto-reply to Comments

This feature also allows you to automatically like comments and reply to them in the comment section, while also sending a private message to the user who left a comment.

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You can now use OpenAI's Virtual Assistant which enhances your social media engagement by automating comment replies on Facebook Comments Replies, Facebook Fan Pages, Facebook Groups, and Facebook Page Reels.

Here’s What You're Now Able To do:

• Automated Comment Replies: The Virtual Assistant can automatically reply to comments on Instagram, ensuring prompt and intelligent responses to your audience. All based on the training data you’ve given your Virtual Assistant over at OpenAI.

• Integration with Facebook and Instagram: Seamlessly integrates with your Facebook pages and groups, providing a unified experience across platforms.

• Customization and Control: Tailor the Virtual Assistant’s responses with customizable scripts and commands to align with your brand’s voice and messaging.

• Multiple OpenAI Integrations: You can add as many Virtual Assistants as you can handle. Great when working with clients, absolutely amazing if you want a different Virtual Assistant for each post.

• Document-Based Customization: Use our provided template to customize your Virtual Assistant’s knowledge base, ensuring responses are relevant to your business.

• Advanced AI Responses: 100% control over which models you’d like to use; choose your model at OpenAI.

• Seamless Integration with Clepher: Incorporate the Virtual Assistant with the Clepher platform for enhanced chatbot experiences.

Here's how easy it is to get going:

1. Integrate your OpenAI account with Clepher

2. Navigate to the Post Engagement feature

3. Then, under "Auto Response", select the integration

4. Finally, pick your Virtual Assistant.

Post Engagement Overview

All your Post Engagement records are stored in the table at Capture > Post Engagement. The table will be empty if it’s your first time setting up Post Engagement for fan page posts. In the next section, you’ll get an overview of how the Post Engagement Library works. In this section of the article, you find what you can expect on the Post Engagement Library page. Respectively, Name, Actions, Drop-down, Search, Pagination, Bulk Actions and more.

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1. Name

• This is the name you give to your Post Engagement. It’s recommended to use a Name that helps you to find your Post Engagement back easily.

2. Total/Engaged Unique

• This shows the total amount vs. engaged unique impressions.

3. Acquired Subscribers

• This shows the total amount of acquired subscribers.

4. Conversion Rate

• This shows the Conversion Rate

5. Actions

• These are the actions you can perform on an individual Post Engagement, currently: Edit, Rename and Delete.

6. Drop-Down menu

• You can change the number of records you want to appear per page by clicking the drop-down in the right-upper corner. You can choose to show either 10, 25, 50, or 100 records per page.

7. Search

• In the right-upper corner, you can also use the search field. Search terms are applied to all data in the table.

8. Next/Previous Page

• In the bottom right corner, you can view the next page or previous page by clicking “next” or “previous”. This allows you to navigate through all your records.

How to perform Bulk Actions?

You can perform Bulk Actions by clicking the checkboxes – of the records you want to perform Bulk Actions on – in the first column. From there you perform Bulk Actions like “Delete”, by clicking the Bulk Actions button in the right-upper corner

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Create New Post Engagement

Creating a new Post Engagement is easy:

• Simply click on “Create New”.

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• You’ll be asked to give your new Post Engagement a name

• Enter a name for your Post Engagement and click “OK”.

• After clicking “OK” you’ll be redirected to the Post Engagement builder.

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Setting Up Your Post Engagement(s)

In this section, you discover what you can do with the Post Engagement Feature

Settings

In this section you’ll discover more about the Settings section.

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Enable to Privately Reply to first-level comments only

• When enabled, your chatbot will only Privately Reply to the first-level comments only. This means any replies to comments (nested comments) will be skipped.

Send a message to the same user only once per post

• When enabled, your chatbot will only Privately Reply to the same user once per post. This means that any additional comments by the same user will not trigger your chatbot to Privately Reply.

Require a post-reaction

• When you provide a reaction (or reactions), Clepher first checks if the user has met the reaction you specified before sending out the Private Reply to the user’s comment.

Exclude comments with these keyword(s)

• When you provide keyword(s), any user who comments on your Facebook fan page post including these keywords will not receive a Private Reply.

Only trigger for comments with these keyword(s)

• When you provide keyword(s), any user who comments on your Facebook fan page post only receives a Private Reply if their comment(s) match the keyword(s) you’ve specified.

Submitted

In this section, you’ll discover more about the Submitted section.

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Private reply after post engagement

• The text you specify here will be sent as a private message to everyone who successfully engaged with your post.

Send a private reply right after

• Specify the delay after which users will receive the text message you’ve specified under “Private reply after post engagement”.

Flow to send after submission

• The selected flow/message will be sent to users who successfully replied to the message you’ve specified under “Private reply after post engagement”.

• Click on “Open Preview” to preview the message the subscriber receives.

Selecting your Fan Page Post

Applying all the settings you’ve specified to a fan page post or multiple fan page posts, is easy!

• You simply click on the posts you would like to apply your desired settings to.

• Once clicked, the fan page post gets highlighted with a Green Border which indicates this post is now selected.
  
  

  • You can select multiple fan page posts. Meaning any settings you specify can be applied to more posts than just one. However, a post can only be used once in setup. So any post you select will disappear in a new Post Engagement setup making sure things don’t conflict.

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Selecting All Fan Page Post

You can also choose to apply the settings you specify to All Posts (this cover past and future post) 

• You simply click on Catch All Posts to apply your desired settings to All Past and Future Posts.

• Once clicked, Catch All Posts gets highlighted with a Green Border which indicates this post is now selected.

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Enabling your Post Engagement

To make your Post Engagement live, make sure you enable it.

• To enable, make sure the toggle in the right upper corner is blue and switched to the right.

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Saving your Post Engagement

• Once satisfied with your setup, click “Save” in order to save your Post Engagement.

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