Why did my chatbot suddenly stop working?

At times, Facebook may drop your permissions. In this case, you may need to refresh your Page Permission. You will also see a warning within your page dashboard stating that your permissions have expired.

Here's a short video on what to do if your bot suddenly stops working:

We hope the video sheds some light on what to do if your bot suddenly stops working. If that went a bit too fast for your taste, please see the rest of the article.

Here are the steps on how to refresh your page permission:

1. In your page dashboard, go to the Configure tab.

2. Look for the Refresh Page Permission button on the right-hand part.

3. Continue by logging in using your FB admin account.

4. Then hit on Continue with your previous settings.

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Note: If this does not resolve your problem, please contact support immediately.