Main Menu

The Main Menu is a friendly option for the user to use with accessible buttons within Messenger. Once, the Main Menu is activated, you'll see a little "Hamburger Menu" in the left lower part of the messenger which reveals your Main Menu when clicked/tapped. Your Main Menu can open a link or fire a message.

Main Menu Overview

All your Main Menu(s) are stored in the Automation > Main Menu. In this section of the article, you find what you can expect on the Main Menu Library namely Locale, Platform, Actions, Drop-down, Search, Pagination, Bulk Actions, and more.

1. Locale

This determines for which Language the Main Menu will be triggered. Clepher required you to create a Menu for All Languages first. If you're using a new Main Menu for a different language, this All Language Menu will be used as a fallback.

2. Platform

This determines for which platform the Main Menu is, either for Messenger or Instagram.

3. Actions

This shows the action you can perform on a single main menu entry, edit or delete.

4. Dropdown menu

You can change the number of entries you want to appear per page by clicking the drop-down in the right-upper corner. You can choose to show either 10, 25, 50, or 100 records per page.

5. Search

In the upper right corner, you can also use the search field. Search terms are applied to all data in the library.

6. Next/Previous Page

In the bottom right corner, you can view the next page or previous page by clicking “next” or “previous”. This allows you to navigate through all your main menu records.

How to perform Bulk Actions?

You can perform Bulk Actions by clicking the checkboxes of the records you want to perform Bulk Actions o in the first column. From there you perform Bulk Actions like “Delete”, by clicking the Bulk Actions button in the upper right corner.

Create New

Creating a new Main Menu is easy:

Simply click on “Create New”.

You’ll be asked to specify for which platform the main menu is and the language.
If this is your first time setting up the Main Menu, you're only able to choose All Languages.

Click on "Create" and you will be redirected to the Main Menu builder:

1. Disable User Input

This disables User Input - Subscribers are not able to type in anything and you can force a "button only" chatbot experience.

2. Disable menu in Customer Chat

This disables the Main Menu in the Customer Chat feature.

3. Adding a Menu

You can add several menu items and connect it to a link or a flow.

4. Preview

Preview your Main Menu

5. Enable Main Menu

Enable or Disable your Main Menu

6. Save

Once you’re satisfied with the settings of your Main Menu, simply click the “Save” button in order to save your Main Menu.

Types of Menu Items

There are 2 types of Menu Items: An item linking to an URL or an item triggering a message.

Item linking to an URL.

Item triggering a Message:

Drag 'N Drop Menu Items

To make your life easier, you're able to easily drag 'n drop Menu Items in the order you want. Not happy with the current order? Just drag 'n drop by clicking and holding the icon in front of the Item and drop it where you want it to be.

Adding a Main Menu with another Language

Adding another menu tied to another Locale is quite easy. Simply create a new Main Menu and choose the language you want. From there the process works the same as depicted above. Note that the Main Menu with another Locale will only be shown to the subscribers who have set their Locale on Facebook. For instance, if a subscriber sets their language on Facebook to Spanish and you've got a Spanish menu setup, it will show the Spanish Menu. However, if someone from France (who set up their language to French on Facebook) enters your bot experience and you don't have a French Menu setup, the Main Menu will default to the “All Languages” Menu you set up.

Related Article:

Instagram Main Menu

Clepher Documentation