Buttons & Quick Replies

Messenger allows for two types of buttons; Buttons and Quick Replies. These buttons vary by card type. That is why in Clepher, one Message card can hold both, whereas another card type can only hold Quick Replies. You are able to add a maximum of 3 buttons and a maximum of 13 quick replies.

Buttons Overview

Through Buttons and Quick Replies you can create short instant replies to your subscriber and give them the option to choose and suggest possible answers. Buttons and Quick Replies appear at the bottom of each Message, Image, etc. And are sent out depending on the Message type used. The subscriber can simply tap one of the buttons to reply, while he can still type other answers. It encourages subscribers to press a button rather than type a response. The good thing is you can control the subscriber's journey through a bot. This would help your chatbot become more engaging and convenient for the user.

Note: You can enter a max of 20 characters (s) on the quick reply field/button.

Buttons Explained

While you can add buttons up to 3 maximum, all action cards do not support buttons or quick replies at all. These are the button action cards and action cards in particular. It is also important to note that there are some cards that don't support buttons like the audio card and file card to be specific.

Quick Reply Explained

Aside from the button function, quick replies can also coincide with emojis, custom fields, or air variables.

Please see the image below for visual reference:

Some cards have default Quick Reply texts particularly the following which is explained next;

Ask for cards:

Email Address Card
Phone Number Card
Multiple Choice Card
Other Information Card

Email Card

This allows you to ask a user for the email address and when the email quick reply is sent, Clepher will automatically pre-fill the displayed quick reply with the email from the user's profile information however If the user's profile does not have an email address, the quick reply will not be shown and the bot won't receive the email of the user until the user taps the quick reply again.
Skip-This is a quick reply feature where we give our subscribers an option to skip this part with respect to their value of privacy.
Please see the image below for visual reference:

Phone Number Card

This allows you to ask a user for the phone number and when the phone number quick reply is sent, the Messenger Platform will automatically pre-fill the displayed quick reply with the phone number from the user's profile information however If the user's profile does not have a phone number, the quick reply will not be shown and the bot will not receive the phone number until the user clicks the quick reply.
Skip-This is a quick reply feature where we give our subscribers an option to skip this part with respect to their value of privacy.
Please see the image below for visual reference:

How to Set up a Quick Reply:

Let's start to choose the card you want and below the message field. You have an option to "add Quick Reply"
Now, add a message and a couple of buttons. Note that you can add 11 maximum buttons to one response.
Please see the image below for visual reference:

Save Settings

Once you’re satisfied with the settings of your message, simply click “Save” in order to save this card.
You can remove the button at any time by clicking the "x".
Please see the image below for visual reference: